Privacy Policy

The BBQ Grills policy is to respect and protect the privacy of our Customers and will never wilfully disclose individually identifiable information about its Customers to any third party without first receiving that Customers permission.

Visitors should be aware that each time they visit a website two general levels of information about their visit can be retained.

The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site, and the second is information that is personal or particular to a specific visitor who knowingly chooses to provide that information. This information consists of name, gender, email address, delivery/billing address and age group. Your date of birth will not be retained.

The statistical and analytical information provides us with general and not individually specific information about the number of people who visit this website; the number of people who return to this site; the pages that they visit; where they were before they came to this site and the page in the site at which they exited. This information helps us monitor traffic on our website so that we can manage the sites capacity and efficiency. It also helps us to understand which parts of this site are most popular, and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the site. This statistical and analytical information and data can be collected through the standard operation of our internet servers and logs. BBQ Grills respects your right to privacy.

In order to offer you an efficient service, we need to collect some information from you. We need your name and address to know where to send your order. The telephone number and email address is to enable us to contact you should there be a problem with your order. This information that you enter is held only to allow us to complete orders. We do not give, hire or sell information to third parties.

Throughout this website you may have an opportunity to send us information relating to you such as through the “Contact Us” pages or any other area where you may send e-mails, request brochures, enter contests or respond to any promotions. By choosing to participate in these, you will be providing us with some level of personal information relating to you. This information will only be used by BBQ Grills for: the purposes for which it was provided by you and verification purposes to provide you with details of products, services, contests, competitions or promotions being provided or run by BBQ Grills or any of its associated companies or any third party that we may select and which we may think would be of interest to you, unless you have otherwise specifically opted not to receive this information.

We do not hold or have access to any of your personal financial information. Instead, personal financial information is handled and stored on a remote secure server and is the full responsibility of Realex Payments. Realex host the payment page where you enter your details. The information is encrypted in transit and again in storage. Realex are level 1 PCI compliant to store credit card details. Realex take responsibility once you are on our payment page. If you have any questions concerning website privacy and data use, please contact Realex Payments. BBQ Grills policy is to respect and protect the privacy of our Customers and will never wilfully disclose individually identifiable information about its Customers to any third party without first receiving that Customers permission.